Visitor
•
1 Message
Internet Connection
I work from home and need to ensure that I have good connection, I keep getting complaints about my calls coming in and out and experience several issues with my connection. Could you send someone out to make sure that I am having the best connection possible please. My internet pauses a lot and pages do not load fast enough.
EG
Expert
•
117.4K Messages
5 hours ago
Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
0
0
XfinityJohnG
Official Employee
•
2.6K Messages
5 hours ago
Thank you very much for reaching out to us here. I can definitely understand that need for a great connection, and I will be happy to look further into your issue from here. Can you send me a direct message with the full name and complete address for your service? To send a direct message.
Click the "New message" (pencil and paper) icon
The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there.
- As you are typing a drop-down list appears. Select "Xfinity Support" from that list.
- An "Xfinity Support" graphic replaces the "To:" line.
Type your message in the text area near the bottom of the window
Press Enter to send it
0
0