Please provide more information. Is this a new install, or an existing one? Do you have a modem provided by xfinity? Have you tried unplugging it, waiting 39 seconds and plugging it in again? Have you checked for outages in your area? Do you get any error messages when you try to connect?
I am sorry to hear about your internet issues @user_spibs0 I understand how important your services are to you as they are to me as I also to work from home full time and any service issues will cause a headache not only to not be able to assist my customers but prevents my kids from getting school work done and being entertained while I am working!
We offer convenient self-service options to check service interruptions through My Account, the Xfinity App, or the Xfinity Status Center at http://www.xfinity.com/support/status. Have you checked there yet? If no interruption, I want to make sure we are respecting your time and not repeat the steps you have taken previously. What troubleshooting steps have you taken?
I also wanted to make sure you are aware that any time you need to troubleshoot our Xfinity app can assist you step by step. It is not just to pay your bill or to get notifications about interruptions. To learn how to troubleshoot in the future you can follow the link: https://www.xfinity.com/support/articles/using-xfinity-app. Honestly, it is the best app to date that we offer and super easy to use for all of your account needs!
NoNoBadPuppy
Problem Solver
•
548 Messages
1 day ago
Please provide more information. Is this a new install, or an existing one? Do you have a modem provided by xfinity? Have you tried unplugging it, waiting 39 seconds and plugging it in again? Have you checked for outages in your area? Do you get any error messages when you try to connect?
0
0
XfinityDena
Official Employee
•
3.2K Messages
16 hours ago
I am sorry to hear about your internet issues @user_spibs0 I understand how important your services are to you as they are to me as I also to work from home full time and any service issues will cause a headache not only to not be able to assist my customers but prevents my kids from getting school work done and being entertained while I am working!
We offer convenient self-service options to check service interruptions through My Account, the Xfinity App, or the Xfinity Status Center at http://www.xfinity.com/support/status. Have you checked there yet? If no interruption, I want to make sure we are respecting your time and not repeat the steps you have taken previously. What troubleshooting steps have you taken?
I also wanted to make sure you are aware that any time you need to troubleshoot our Xfinity app can assist you step by step. It is not just to pay your bill or to get notifications about interruptions. To learn how to troubleshoot in the future you can follow the link: https://www.xfinity.com/support/articles/using-xfinity-app. Honestly, it is the best app to date that we offer and super easy to use for all of your account needs!
0
0