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KaliahL1
1st Topic

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Saturday, August 17th, 2024 4:29 PM

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Internet Connection

My house does not have a feeder cable for me to set up my internet connection and I for someone to come and install an outlet for my cable.

Question

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Updated 

9 months ago

39

2

0

EG

Expert

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110.1K Messages

9 months ago

Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.

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XfinityOrlandoM

Official Employee

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2K Messages

@KaliahL1

 

Thanks for reaching out to us we are excited you want to join the Xfinity family I'll be happy to look into setting up for a technician to come out to install and activate your services. To get started please send me a direct message

 

To send a direct message:

Click "Sign In" if necessary

  • Click the "Direct Message" icon in the upper right - it looks like a chat bubble
  • Click the "New message" (pencil and paper) icon just to the right of Conversations
  • Type "Xfinity Support" in the "To:" line - do not use the Employee's name!
  • Type your message in the text area near the bottom of the window
  • Press Enter to send it

To expedite your request, we ask that you please include your name, the account holder name (if different), and the service address

 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

9 months ago

0

XfinityBradM

Official Employee

 • 

915 Messages

9 months ago

@KaliahL1 Our team can definitely assist with getting an appointment set up to get your home connected to our infrastructure and install a coax outlet. If you could please send me a DM with your first and last name along with your full-service address, we can get started.

 

To send a "Direct Message" to Xfinity Support:

Click "Sign In" if necessary

Click the "Direct Messaging" icon or https://comca.st/3EqVMu7

Click the "New message" (pencil and paper) icon

The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there

 - As you are typing a drop-down list appears. Select "Xfinity Support" from that list

 - An "Xfinity Support" graphic replaces the "To:" line

Type your message in the text area near the bottom of the window

Press Enter to send it

See https://comca.st/3KQF8q9 for an example.

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