2 Messages
Internet connection keeps dropping
I am having the same issues. Ever since the hurricane Helene it seems. Xfinity support has been beyond useless and either I make an appointment which they they later don't have in their system or say their supervisor will look into it and call back later and never do.
XfinityAdrienne
Official Employee
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898 Messages
27 days ago
Hey there, user_6y3c6p! Thank you so much for taking the time to reach out to us here on the Xfinity Forums. I am very sorry to hear about the concerns with your Internet, and getting assistance with troubleshooting. Can you share with us some of the details of exactly what is going on?
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user_w6k32r
2 Messages
10 days ago
I am also in the Hurricane "ground zero". I had services restored on oct 11th and it has been intermittent ever since.
I work from home and I need to have something reliable. You guys have not been forthcoming with how you are going to restore service. Xfinity assistant is trash, as usual.
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