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user_rwf16q
1st Topic

2 Messages

Tuesday, April 8th, 2025 12:35 PM

Internet connection issues it the 02072 area

Hello,

It's been 2 weeks since the issue is presented. I'm just keep receiving messages that there is an outage in my area. How is this possible to take that much time to fix this issue? Internet service is important for me for work.
I can't even contact a human being because Xfinity made their customer service as terrible as possible.

Question

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Updated 

10 days ago

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EG

Expert

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109.9K Messages

12 days ago

Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.

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XfinityBrianH

Official Employee

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1.3K Messages

12 days ago

 

user_rwf16q; Can you please send us a DM. You can start by clicking the chat icon located in the top right corner of your forums' page when signed in. Once there, you can direct your messages to "Xfinity Support." Please add your full name and service address to help us locate your account. Let me know if you have any questions.

 

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user_rwf16q

2 Messages

I sent you a message and nobody responded. This is what I'm talking about when I say a bad customer support. Can't call and talk to a human and can't even can't talk to a human over the internet.

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Reply

10 days ago

0

XfinityKei

Official Employee

 • 

1.4K Messages

@user_rwf16q  Our apologies for the inconvenience as I am not seeing a direct message yet. Can you please resend it?

Here's the detailed steps to direct message us:
• Click "Sign In" if necessary
• Click the "Direct Message” icon (upper right corner of this page)
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list
• Type your message in the text area near the bottom of the window
• Press Enter to send your message.

 

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10 days ago

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