Visitor
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1 Message
Internet connection is bad when it storms.
Our internet constantly lags when it storms. Been dealing with this for about 2-3 months now. We've had 2 technicians come out to our house to try and fix this issue with no avail. They replaced both the inside and outside lines and I'm convinced it's some sort of maintenance issue on Comcasts end.
XfinityAmandaB
Official Employee
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2.4K Messages
2 years ago
@arsovan Thank you so much for your post about this reoccurring issue during storms with your internet connection. With you having a few technician appointments already I would definitely want to take a closer look for you. If you could send our team a direct message with your full name, the name listed on the account (if different), and the service address associated with your account, I'd be more than happy to look into this for you. To send a Direct Message, please click on the chat icon in the top-right corner of the screen, next to the bell icon, and then type or select "Xfinity Support" to initiate a direct message.
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