Visitor
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1 Message
Internet Coaxial Cable not Working
My apartment has two coax cable on first floor and second floor. When I connect my xfinity gateway on second floor, it cannot connect to internet. How can I fixed it?
The one on first floor works well, but I want to set up on second floor.
XfinityDilary
Official Employee
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2.3K Messages
2 years ago
Hey, @kckwan! Thanks for posting on our Community Forums for assistance. That's a great question. If you'd like us to check the second coaxial outlet in the household, we will need to schedule a technician appointment for it. Since one of the outlets is working, we would consider this a professional installation visit to activate the second outlet and move the modem. There is a fee for it. If you'd like us to schedule the visit we can help. Could you please send our team a private message with your full name and full address?
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