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Saturday, March 23rd, 2024 12:58 PM

Closed

internet - Can't I get a price without giving my street address?

I want to get a price if I drop everything and just get internet but I don't want to be hassled by sales people.

Regular Visitor

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35 Messages

1 year ago

did you try to use another address that's not yours just to check prices 

3 Messages

Yes, but someone with an account already lives there and when putting in that I'm moving to that address it has me call them. I don't know of any other provider that asks you that. It's not like they change price plans street by street. 

Official Employee

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1.5K Messages

Hello @user_dysrq4, thank you for taking the time to reach out on social media.  You've reached the right department, and I'd be happy to prepare a quote for you. 

 

 

To access your account, will you please send us a direct message with your full name and complete service address to “Xfinity Support”. To do so, click on the chat icon located at the top right of this forums page.

Here's the detailed steps to direct message us:

  • Click "Sign In" if necessary
  • Click the "Direct Message” icon (upper right corner of this page)
  • Click the "New message" (pencil and paper) icon
  • Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list
  • Type your message in the text area near the bottom of the window
  • Press Enter to send your message
I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
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Expert

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110K Messages

1 year ago

Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.

Official Employee

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1.7K Messages

,@jgroves55 Good morning, and Happy Saturday! Thank you for reaching out to our team for assistance with your pricing. You should be able to select, "No, I'm moving there as a new customer". Are you seeing that option? 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

3 Messages

1 year ago

Hey everyone thank you for your assistance but I got it. 

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