Visitor

 • 

1 Message

Monday, May 11th, 2026 7:01 PM

Internet cancellation

Need to cancel internet service how do I do so online? 

Oldest First
Selected Oldest First

Official Employee

 • 

1.3K Messages

4 hours ago

Good afternoon @user_ui7ys2. Our team can assist you with your cancellation request. If you could send our team a direct message with your full name and full address, we can get started.
 

To send a "Direct Message" ("Private") message:

• Click "Sign In" if necessary

• Click the "Direct Message chat" icon

• Click the "New message" (pencil and paper) icon

• Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" line

• Type your message in the text area near the bottom of the window

• Press Enter to send it

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