1 Message
Internet Cancellation
I am moving at the end of August and my new apartment does not have Xfinity, so I will need to completely cancel my services. I was wondering how soon in advance I should do that so I am not charged for any extra months. Also, is there a fee for canceling? Thank you!
EG
Expert
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110K Messages
9 months ago
Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
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XfinityAldrik
Official Employee
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2.1K Messages
9 months ago
Thank you for reaching out to us @user_tmosuk! If any of the services on the account have a promotion with a contract/agreement linked to the discount, there would be an early termination fee for disconnecting services during the term agreement. Could you please send our team a direct message with your full name and full address? Our team can most definitely take a further look and assist with disconnecting your services. To send a "Direct Message" to Xfinity Support:
Click "Sign In" if necessary
Click the "Direct Messaging" icon or https://forums.xfinity.com/direct-messaging
Click the "New message" (pencil and paper) icon
The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there
- As you are typing a drop-down list appears. Select "Xfinity Support" from that list
- An "Xfinity Support" graphic replaces the "To:" line
Type your message in the text area near the bottom of the window
Press Enter to send it.
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