Visitor
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1 Message
Internet cancellation scheduled even though I didn't ask for this
Xfinity has emailed me saying my Internet will be cancelled even though I didn't request this and the bills are fully paid. I don't understand how this error arose. How do I stop this cancellation that no one asked for?
XfinityMarshante
Official Employee
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64 Messages
1 day ago
Hello @user_i3ln4m, Thank you for taking the time out of your day to leave a post. I hope you are having a great day. I can understand how frustrating this may be, especially if you did not request that the services be cancelled. I would be glad to look further into this issue.
If you could send our team a direct message with your full name, the name listed on the account (if different), and the service address associated with your account, I'd be more than happy to look into this for you.
To send a Direct Message, please click on the “Direct Message” icon in the top-right corner of the screen, next to the bell icon, click the "New message" (pencil and paper) icon, then type or select "Xfinity Support". Type your message in the text area near the bottom of the window and press Enter to send your message and initiate a live session.
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