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user_bwdng6
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Wednesday, January 28th, 2026 3:05 PM

Internet Canceled without consent

An Xfinity agent I was on call with last night canceled my entire service instead of just the appointment I needed canceled. Then another agent “gave me a new plan” and that isn’t real either because it still shows no plan on my account. I want my previous service reinstated. I already paid the necessary bills and stuff for that account, and I shouldn’t need to pay again because an agent canceled my stuff. Please help 

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11 hours ago

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XfinitySara

Official Employee

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2.3K Messages

11 hours ago

We definitely want to see what we can do to help, @user_bwdng6! Could you please send our team a direct message to continue?

 

To send a direct message:

  • Ensure you are first signed in, then you will see a chat box icon at the top right of your page. Click that or follow this link here: https://forums.xfinity.com/direct-messaging
  • From there, click the 'New Message' icon. In the 'To' field, type 'Xfinity Support'.
  • Type your message in the text area that appears at the bottom of the window and hit enter to send. An official employee, such as myself or whoever is first available, will respond.

To expedite your request, we ask that you please include your name and the service address alongside a detailed summary of your request/question. Thank you!

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