1 Message
Internet Cancelation request
I received a “We received your cancelation request” but I never made a request. Please don’t disconnect my services I just purchased it
1 Message
I received a “We received your cancelation request” but I never made a request. Please don’t disconnect my services I just purchased it
XfinityRoberto
Official Employee
•
1.4K Messages
14 hours ago
Hello and welcome to Comcast @user_zv849s! OH no, I am sorry to hear you received an email with a disconnect order. You are in the right place and we are happy to take a look at the account.
Please send us a direct chat message with your full name and complete service address to “Xfinity Support”. To do so, click on the chat icon located at the top right of this forums page.
Here's the detailed steps to direct message us:
Let me know if you have any questions.
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