Visitor
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1 Message
Internet Cable
Good Afternoon,
My internet cable was cut while mowing grass. The wire is the same color as a stick and is not buried under the ground. I was wondering with this being my first offense and there was no way of knowing of this cable wire being exposed, is this something that will cost me an arm or leg? I have been a valued customer for a really long time.
XfinityEmilyB
Official Employee
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2K Messages
1 day ago
@user_vg4max Welcome to our community forum! Thank you for reaching out so we can get your outside cable replaced and your service back up and running :). We understand that mistakes happen, so don't worry about being charged an arm and a leg!
Please send a direct message by clicking the chat icon in the upper right corner of the page, click on the pen and paper icon, then enter “Xfinity Support” in the “To” section. Include your name and address so I can find the account and get started on a resolution.
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