Internet cable was cut on accident

user_93a0ta No worries at all it happens and thank you so much for your post on how to get help with the line that has been cut. Since you do not have services currently we would need to set up a technician appointment to have one of our team come out to repair the line. We can check out our appointment options with you or you can use the Xfinity Assistant to help without waiting around for us.

 If you could send our team a direct message with your full name, the name listed on the account (if different), and the service address associated with your account, I'd be more than happy to look up when our next appointment is for you. To send a Direct Message, please click on the chat icon in the top-right corner of the screen, next to the bell icon, and then type or select "Xfinity Support" to initiate a direct message.