Internet cable ripped ripped from ground

In April a storm knocked a tree over which uprooted our fence and internet cable line. It’s sticking up from the ground about 1-2 feet high and 5-6 feet long in our yard where our young children play. This is a SAFETY HAZARD. We got the tree out of the way and contact Xfinity. We have contacted them 4 times and it has not been fixed. This is the 5th. Yesterday was the second no show of the drop bury team and now our ticket it closed. Again, this is a safety hazard and needs fixed ASAP.