Visitor
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2 Messages
Internet cable not buried
I have a situation where the technician installed my internet about two weeks ago, and the team that is supposed to bury the orange cable coming from my neighbor's house, which crosses my entire yard, still hasn't come. This is a very annoying situation for my neighbors.
I have texted the supervisor several times and I still waiting for a response.
Accepted Solution
XfinityAdrienne
Official Employee
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1.9K Messages
6 hours ago
Thank you so much for taking the time to work with us to get the line buried, @user_q43ylc! Please let us know if you have any other questions/concerns, we are happy to help. Have a wonderful rest of your week.
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XfinityNatalie
Official Employee
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756 Messages
10 days ago
Greetings, user_q43ylc! We appreciate you reaching out to our XFINITY Community forum regarding your cable line concerns. We can certainly look into the status of this work order for you since it has been over two weeks.
Please send our team a direct message with your full name, the name listed on the account (if different), and the service address associated with your account.
To send a Direct Message, please click on the “Direct Message” icon in the top-right corner of the screen, next to the bell icon click the "New message" (pencil and paper) icon then type or select "Xfinity Support". Type your message in the text area near the bottom of the window and press Enter to send your message and initiate a live session.
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