Visitor
•
1 Message
Internet cable line, severed by our neighbor
Tell them:
“Our underground Xfinity service drop was accidentally severed when our neighbor was digging holes for trees in between our properties. Approximately eight feet of cable was cut out and removed. We have no usable connection across that section. I need a technician to inspect the damaged drop, restore service with a temporary line if possible, and submit a drop-bury/replacement order for the permanent repair.”
XfinityJeffB
Official Employee
•
809 Messages
2 days ago
Please send us a direct message with your full name and complete service address to "Xfinity Support". To do so, click on the direct messaging icon located at the top right of this forums page.
Here's the detailed steps to direct message us:
How to Send Us a Direct Message:
To send us a direct message:
1. Click "Sign In" (If necessary)
2. Click the "Direct Messaging" Icon.
3. Click the "Start New Conversation" (pencil and paper) icon.
4. In the “To:” line, type "Xfinity Support".
5. As you type, a drop-down list will appear. Select "Xfinity Support" from that list.
6. An "Xfinity Support" graphic will replace the "To:" line.
7. Type your message in the text area near the bottom of the window.
8. Press Enter to send it.
For an example of how to send us a Direct Message, check out this link.
How to: Direct messaging within the forum | Xfinity Community Forum
0
0