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user_3ymxf7
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Thursday, September 3rd, 2026 2:44 PM

Internet Cable Line Down, Ticket Submission Not Working

My home’s internet cable has been displaced and is hanging low to the ground and poses a safety risk. I am unable to submit a support ticket to report this issue because the site sends back a message “Looks like something went wrong. Your information was not submitted”

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45 minutes ago

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XfinityKassie

Official Employee

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2.7K Messages

45 minutes ago

 

user_3ymxf7 Good day, and thank you for reaching out to Xfinity Forums! I can definitely see how the line hanging low would be a concern. I'm happy to issue a ticket on your behalf. Please send us a Direct Message with your name and service address to get started. 
 

Click "Sign In" if necessary. 
Click the "Direct Messaging" icon. 
Click the "Start new conversation" (pencil and paper) icon. 
In the "To:" line, type "Xfinity Support". 
As you type, a drop-down list will appear. Select "Xfinity Support" from that list. 
An "Xfinity Support" graphic will replace the "To:" line. 
Type your message in the text area near the bottom of the window. 
Press Enter to send it.

https://forums.xfinity.com/conversations/guidelines/how-to-direct-messaging-within-the-forum/697ba1e570934d009185c514 

 

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