1 Message
Internet cable leading to my house is damaged at one spot
Hi,
Exterior cable leading to my house was cut during a contractor work. We did put in 811 request and marking was off and the cable got nicked at one place. Should i fix it myself or will Xfinity come and fix it. I need internet urgently as I work from home. Please let me know how to best address this issue. Thanks!
EG
Expert
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110.6K Messages
9 months ago
Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
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XfinityThomasB
Official Employee
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2K Messages
9 months ago
Hello user_fr9jjz
Could you please send our team a direct message with your full name and full address? Our team can most definitely take a further look at this issue.
To send a Direct message:
Click "Sign In" if necessary
• Click the "Direct Message" icon
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears.
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