Visitor
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1 Message
Internet Cable Down, On the Road - Need Human Help
My internet cable has been knocked down by a storm and I no longer have internet. The cable is draped across the road and hanging off the corner of my house. I need a technician to repair this.
If I do not get prompt assistance with this, I'm going to drop Xfinity and go to my local provider. I depend on this internet for work. It is unacceptable to have this much trouble to speak to a human being to get assistance.
I have entered two self service tickets - one last night, one several minutes ago.
My account still claims I do not have any open support tickets. Their ID's are: #[Edited: "Personal Information"] and #[Edited: "Personal Information"]
I am going to continue looking to find a method to speak to someone. This is directly impacting my employment.
XfinityDemetrise
Official Employee
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41 Messages
2 hours ago
Hi there @user_lb88v1 thank you so much for reaching out on our Xfinity Community Forums about your service issue. We'll be happy to help! To get started, please follow the steps below to send a direct message.
Please send us a direct chat message with your full name and complete service address to “Xfinity Support”. To do so, click on the chat icon located at the top right of this forum's page.
Here are the detailed steps to direct message us:
• Click "Sign In" if necessary
• Click the "Direct Message” icon (upper right corner of this page)
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the "to" line and select "Xfinity Support" from the drop-down list
• Type your message in the text area near the bottom of the window
• Press Enter to send your message
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