Visitor
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2 Messages
Internet cable cut, needs to be reconnected
We had a few trees installed in our yard and our internet cable was cut during the process. We called in a utility locate but no one ever came out to locate the internet cable. How do we get someone out here to fix the cable?
XfinityRichard
Official Employee
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2.5K Messages
5 hours ago
Hi there, @user_rfvral Thanks for reaching out to us on the Forums! I'm sorry for the trouble you are experiencing with your line being cut. We can certainly go over that with you. We noticed you sent a DM as well. Please be reminded that sending unsolicited Direct Messages to an Official Employee of the Xfinity Community Forums is a violation of Forum Guidelines. In the future, we ask that you please find the most appropriate public board for your question type and post it there. If needed, we may invite you to send us a direct message. Since you already sent a DM, we will continue to assist you there!-Richard
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