ted58's profile

New Poster

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1 Message

Tuesday, September 22nd, 2020 12:00 PM

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internet cable box lawn cover

My lawn cover is  missing.  How do I get it replaced? I believe it is round and about 12 inches in diameter. Someone is going to fall in and break an ankle.

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Gold Problem Solver

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3.3K Messages

5 years ago

Hi there, ted58. Thank you for posting and making us aware of this situation with the pedestal. I can help you get the cover replaced!

 

To get started, please send me a PM with your first and last name. To send a private message, please click my name "ComcastMorgan" then select "Send a Message" on the right side.  

 

We will go from there. Thank you!

Regular Visitor

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2 Messages

5 years ago

My cover is gone too, I think someone drove ove my lawn and dragged the cover off.  I already opened two different tickets with Xfinity chat reps, but no one has come yet.  Tech was supposed to come 10/14/20, still no one came to replace cover.

Gold Problem Solver

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3.3K Messages

5 years ago

Hi, AK916. Thank you for reporting this to us. Sorry to hear about the appointment, this is definitely something we will want to look into! Please go ahead and create your own post about this and we will be glad to help you! In the future, please avoiding sending us a PM until we specifically ask for one. It's part of the community guidelines. Thank you for your understanding!

Visitor

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2 Messages

4 years ago

I am with a Special District in Colorado and we have several cable box covers in our irrigated turf area that are broken and need to be replaced. We have had to cover them with plywood to ensure that someone does not injure themselves. How can I get them fixed? We have tried every number we can find and have received no assistance thus far.

Official Employee

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2.4K Messages

Hello, @user_3d1ce9, thank you for reaching out to our forum for help with your pedestal concerns. We certainly don't want that temporary plywood fix to continue and I can certainly help out with this. In order to get started can you please send me a private message to Xfinity Support with your full name and full address by clicking the chat icon in the top right?

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
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