ted58's profile

New Poster

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1 Message

Tue, Sep 22, 2020 12:00 PM

internet cable box lawn cover

My lawn cover is  missing.  How do I get it replaced? I believe it is round and about 12 inches in diameter. Someone is going to fall in and break an ankle.

Responses

ComcastMorgan

Official Employee

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2.5K Messages

8 m ago

Hi there, ted58. Thank you for posting and making us aware of this situation with the pedestal. I can help you get the cover replaced!

 

To get started, please send me a PM with your first and last name. To send a private message, please click my name "ComcastMorgan" then select "Send a Message" on the right side.  

 

We will go from there. Thank you!

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Regular Visitor

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2 Messages

7 m ago

My cover is gone too, I think someone drove ove my lawn and dragged the cover off.  I already opened two different tickets with Xfinity chat reps, but no one has come yet.  Tech was supposed to come 10/14/20, still no one came to replace cover.

Official Employee

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2.5K Messages

7 m ago

Hi, AK916. Thank you for reporting this to us. Sorry to hear about the appointment, this is definitely something we will want to look into! Please go ahead and create your own post about this and we will be glad to help you! In the future, please avoiding sending us a PM until we specifically ask for one. It's part of the community guidelines. Thank you for your understanding!

I am an Official Comcast Employee.
Official Employees are from multiple teams within Comcast: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark the post as Best Answer!tick

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