Visitor
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2 Messages
INTERNET BOX
Just have a question regarding my internet box. it doesn't seem to keep service very well. if i trade it in for a new but same model box) I was told that I would be charged for it? if it's not working and I'm already getting billed for this by renting it why would i be charged for an equipment that is not operating correctly. It's never been damaged so why doesn't the company help it's costumers out?
user_e1fmq2
Visitor
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2 Messages
2 hours ago
? can anyone answer this question for me? Also getting through via phone is horrible horrible. yet upon getting a sale wow do they pick up, but customer service is awful. Seriously thinking of changing to Tmobile.
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EG
Expert
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116.6K Messages
2 hours ago
Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
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XfinityJosephA
Official Employee
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2.2K Messages
1 hour ago
@user_e1fmq2 there is no charge to exchange an Xfinity leased modem. We can ship one, or you can pick one up at an Xfinity store. But there is a chance that the issue is not modem.
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