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user_cb6196
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3 Messages

Thursday, March 12th, 2026 3:11 PM

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Internet box at the street needs replacing

The internet box on the street outside my home is missing the cover.  How can I get this replaced?

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9 hours ago

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user_cb6196

Visitor

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3 Messages

2 days ago

This is how the workers left the box when the allegedly upgraded service in our neighborhood on Feb 24th

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XfinityMartyR

Official Employee

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3K Messages

2 days ago

user_cb6196 Thank you for reaching out to us over our Xfinity Community Forums. Do you happen to know how long the cover has been missing? Also, do you know if it will require more of a vertical cover, or a horizontal dog house shaped cover?

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user_cb6196

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@XfinityMartyR​ Thank you for your prompt reply. This is how the workers left the box when they upgraded service in our neighborhood on Feb 24th. It's pretty tall. They struggled with it for a while. We thought they would come back after their lunch break but never did return.

(edited)

2 days ago

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XfinityMartyR

Official Employee

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3K Messages

 

user_cb6196 Thank you for the additional information, and the provided picture. Our team can help open a ticket that will generate a service order to have the pedestal repaired. Please send us a direct message, so we can gather your location details. 
 
 
 
To send a "Direct Message" message:
• Click "Sign In" if necessary
• Click the "Direct Message" icon
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" line
• Type your message in the text area near the bottom of the window
• Press Enter to send it

 

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2 days ago

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XfinityQuemekia

Official Employee

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972 Messages

9 hours ago

I'm glad your pedestal was repaired, and even better than before @user_cb6196. It was a pleasure assisting you. 

Don’t hesitate to reach out in the future with any questions or concerns, we'll be happy to help!

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