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lakxraju
1st Topic

7 Messages

Sunday, September 1st, 2024 6:17 PM

Closed

Internet Bill Increased for No Reason

I got my internet connection and two unlimited mobile lines in Oct 2024. So I get a mobile discount of $45 every month in my internet bill (Bundle offer). But my mobile discount got reduced to $15 from March 2024. I tried contacting the customer service. I was promised with a callback in 2 hours (before a few days). But still I didn't get any updates reg. the same.

I tried calling again to get an update. Now Mobile dept is telling that its not their responsibility and Internet team is telling the same. They are just connecting me to both the depts back and forth on the call. No response is provided. It is so irresponsible. If both depts are separate, why Xfinity is even selling a bundle offer. Please resolve this issue ASAP. Thanks! 

Can someone help me on this?

Question

 • 

Updated 

8 months ago

62

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XfinityEmilyB

Official Employee

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2K Messages

9 months ago

@lakxraju Thank you for posting on our community forum so we can help with your Xfinity Mobile discounts that are applied to your internet bill. You've reached the perfect place to get help with any questions or concerns regarding your Xfinity experience.

Please send a direct message by clicking the chat icon in the upper right corner of the page, click on the pen and paper icon, then enter “Xfinity Support” in the “To” section. Please include your name and address and I'll be happy to help.

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lakxraju

7 Messages

Thanks for the reply. I sent a message as you said. Hoping that the issue would be resolved at least here. 

9 months ago

0

lakxraju

7 Messages

Please tag me in the reply message so that I get notified. fyi, I was not notified for your previous message. 

9 months ago

0

Again

Expert

 • 

31.6K Messages

@lakxraju​ 

Please tag me in the reply message so that I get notified. fyi, I was not notified for your previous message. 

Click on your profile icon in the upper right corner to the right of the bell and choose Profile Settings/Notifications & Preferences

From there you can choose how you want to receive notifications.

I am not a Comcast Employee.
I am a Customer Expert volunteering my time to help other customers here in the Forums.
We ask that you post publicly so people with similar questions may benefit from the conversation.

Was your question answered? Please mark an Accepted Answer!tick

9 months ago

0

lakxraju

7 Messages

Hi, Thanks for the message.  My notification settings are already fully enabled though. 

If you could respond to my original question, it would be great. I didnt get any response in the personal chat as well. 

9 months ago

0

Again

Expert

 • 

31.6K Messages

@lakxraju​ 

Hi, Thanks for the message.  My notification settings are already fully enabled though. 

If you could respond to my original question, it would be great. I didn't get any response in the personal chat as well. 

I'm just another customer and don't have access to your accounts, so I can't answer your questions.  Sorry.

I am not a Comcast Employee.
I am a Customer Expert volunteering my time to help other customers here in the Forums.
We ask that you post publicly so people with similar questions may benefit from the conversation.

Was your question answered? Please mark an Accepted Answer!tick

9 months ago

0

XfinityAmira

Official Employee

 • 

4.1K Messages

8 months ago

@lakxraju, it was a pleasure working with you, and I'm happy we were able to reach a resolution regarding your discount concerns. Please be sure to create a New Public post for any future needs, my team is here to support you. 

 

Thanks for being the best part of Xfinity! 

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