Visitor
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1 Message
Internet Bill has risen with no reason
I want to complaint that our Xfinity internet services has risen over 100 dollars for no reason. I’ve contacted Xfinity representatives many times and no one can give me an answer. When requesting to escalate the issue via phone, I was told that the manager is in a meeting and that there is no transfer call option to the manager. When I requested to call corporate I asked for the representatives name and they told me their name was Jake but at the beginning of the call they told me their name was Ron. This is giving very much scam vibes. If this issue does not get resolved in a timely manner I will discontinue services, which is unfortunate because we’ve been members since 2018 and this by far has been the worst experience I’ve had. [Edited: "Soliciting"]
EG
Expert
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116K Messages
22 hours ago
The concern is not related to Xfinity Compliments................... Topic moved here to the proper help section, and for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
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XfinityMarshante
Official Employee
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894 Messages
22 hours ago
Hello @user_xe6a8c, thank you for taking the time to leave a post. Sorry for the frustration, confusion, and lack of clarity you’ve encountered. I completely understand how upsetting it is to see your bill increase by over $100 without a clear explanation, especially after being with us since 2018.
If you could send our team a direct message with your full name, the name listed on the account (if different), and the service address associated with your account, we'd be more than happy to look into this for you.
To send a Direct Message, please click on the “Direct Message” icon in the top-right corner of the screen, next to the bell icon, click the "New message" (pencil and paper) icon, then type or select "Xfinity Support". Type your message in the text area near the bottom of the window and press Enter to send your message and initiate a live session.
@EG Thank you.
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