U

Tuesday, March 25th, 2025 6:48 PM

Internet at two different locations under the same account

I need to setup wi-fi at my new apartment but I don't want to cancel internet at my current one. What do I do?

Official Employee

 • 

1.9K Messages

28 days ago

No worries user_qah6ur

You would just establish the new location with new hardware, and once you are ready to close out the previous location, you would just process a disconnection for that property. You would be paying for both locations during the time that they are both active, just to ensure that part is clear. 

3 Messages

I don't want to cancel the internet at my old place. I want to keep the internet on indefinitely but I also want to set up internet at a new location. So my goal is to have internet at two different places. 

Official Employee

 • 

1.9K Messages

Absolutely user_qah6ur, that is not a problem. Both locations would be able to be active, they just need each have their own unique modem. Did you have an idea of the level of service needed for the new home? We just need to arrange a shipment of the modem to the location or you could pick it up locally, whatever is easiest for you. 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick
I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

3 Messages

Oh okay, I misunderstood your message. I'm interested in the 150 Mbps, I'd prefer to pick up the modem if possible. 

Official Employee

 • 

1.8K Messages

@user_qah6ur You can definitely pick it up. If I may assist with getting the order together to save time at the pickup, please provide your full name and address in a Direct Message. We can get you all set up. 

 

To start a Direct Message: Click "Sign in" if necessary

• Click the "Direct Message" icon (upper right corner of this page)

• Click the "New message" (pencil and paper) icon

• Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list

• Type your message in the text area near the bottom of the window

• Press Enter to send your message.

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick
forum icon

New to the Community?

Start Here