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user_95n0m0
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Wednesday, June 18th, 2025 6:58 PM

internet at my home not in service for over 2 weeks

My internet and comcast service has been down over 2 weeks.  technician came and got comcast on.  He said they would replace outside cable to house.  I feel my bill should be adjusted for the lose of service.

thanks, Wilda

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2 days ago

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johnneswadi

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2 days ago

I am having the same issue at my house. Please help!

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XfinityJamesC

Official Employee

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2.2K Messages

Greetings, @johnneswadi and @user_95n0m0! Thanks so much for taking a moment out of your busy day to leave a post on our community forum. I'm sorry to hear you're having issues with your service, but you have definitely come to the right place for assistance.

 

If you could send our team a direct message with your full name, the name listed on the account (if different), and the service address associated with your account, I'd be more than happy to look into this for you.

 

To send a Direct Message, please click on the “Direct Message” icon in the top-right corner of the screen, next to the bell icon, click the "New message" (pencil and paper) icon, then type or select "Xfinity Support". Type your message in the text area near the bottom of the window and press Enter to send your message and initiate a live session.

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2 days ago

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Latoque

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29.7K Messages

2 days ago

Thread moved from Email forum

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XfinityJosephA

Official Employee

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1.8K Messages

2 days ago

user_95n0m0 we can always help with your account and bill. We never expect you to pay for service that was not working properly. We just need to work in a direct message to support you thoroughly.  You can use the Direct Messaging icon at the top of the page to send your name and service address to "Xfinity Support." It's next to the bell icon on the right side of the page. 

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