1 Message
Internet Appt
I spoke to a rep yesterday, pertaining to a problem we were having with our internet. It was determined that we needed to exchange our modem, for a new one. The rep was to have scheduled an appointment for a tech to arrive and replace the modem between 10a-12p, the technician did not arrive. Where is the technician?
XfinityDena
Official Employee
•
3.2K Messages
23 days ago
Thank you for reaching out @user_gpp1qw
I want to be sure we can get everything figured out for you with your service. Please send me a Direct Message with your name and service address so that I can fully dive into this for you! I will leave you instructions on how to initiate the message with us! I look forward to working with you soon!
- Click "Sign In" if necessary
- Click the "Direct Message" icon (upper right corner of this page)
- Click the "New message" (pencil and paper) icon
- Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list
- Type your message in the text area near the bottom of the window
- Press Enter to send your message
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