Internet and X1 box deactivated after upgrading over the phone with customer service

I upgraded my account and as soon as I hit the GO button, my internet and X1 boxes went offline.  Been trying to get them back but no luck yet.  Does Xfinity hire the dumbest possible people for customer service?  On top of the my Xfinity phone app has now reverted back  to a non manager format ... only 3 options on the bottom instead of the usual 5.