Visitor
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3 Messages
Internet and TVs cutting out
For a few weeks we are having problems with the Internet dropping and the TVs freezing and even going blank. All I can get from support is "everything looks good". I even have a video on YouTube showing the problem. https://youtu.be/Lj8T0tTqY40?si=iVFckyJDiypd-PKU
Can someone help?


XfinityAlfonso
Official Employee
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2.1K Messages
17 hours ago
Hello user_mqzckm thanks so much for taking the time to reach out here on our Xfinity Forums! We have tons of resources you can use when encountering intermittent issues with your TV and internet services. When these issues occur, do they occur all at once? Is this issue only affecting this TV and cable box, or multiple within the home?
ANSWERED: Tips for Troubleshooting your Xfinity Internet Connection
Troubleshooting TV No Picture, Black, or Blue Screen
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