Hey there user_pp37v1, yikes, that's not a great way to kick off a weekend, but I have your back on this and will work with you until we get a resolution. Have you confirmed your coax line is finger tight at both your equipment and the wall plate? If so, what is the current status of the light on your modem/gateway: on, off, or flashing?
XfinityMarcos
Official Employee
•
2.4K Messages
1 year ago
Hey there user_pp37v1, yikes, that's not a great way to kick off a weekend, but I have your back on this and will work with you until we get a resolution. Have you confirmed your coax line is finger tight at both your equipment and the wall plate? If so, what is the current status of the light on your modem/gateway: on, off, or flashing?
0
0