Internet and TV keep dropping. Several tech visits can't resolve the problem.

Since August 2024, my internet keeps dropping - several times and HOUR!! THREE techs tried to fix the issue, and just made things worse. After the 3rd tech, the TV signal is dropping. They all maintain that there isn't enough power in the cable line. So someone from Comcast comes to "increase the power" but things keep getting worse. They switched out my older cable boxes and replaced them with the "net" wifi boxes, and now things are really bad - with both TV and internet dropping several times an hour.

I bought a brand new Netgear Nighthawk modem - recommended by Comcast - last summer to fix the issue and so that isn't it. The issue isn't the wireless/wired signal, but the signal coming from Comcast. I am paying $200 a month for this???? It's ridiculous and customer service is even more of a joke! Using the bot to troubleshoot may work initially, but when the problem is this bad, there is no one to contact.

I would not recommend Comcast for several reasons, but challenging customer service is the main one. Unless someone can fix this issue in the next week, I will be looking for other providers.

Responses

XfinityKei

Official Employee

•

1.4K Messages

4 months ago

@delray5a I'm sorry to hear of your ongoing issues with your TV and internet droping. I certainly understand how all of this can be frustrating. I would like to review your account and previous tech history to help! Can you please direct message me your first and last name along with your full service address so that I can assist
Here's the detailed steps to direct message us:
• Click "Sign In" if necessary
• Click the "Direct Message” icon (upper right corner of this page)
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list
• Type your message in the text area near the bottom of the window
• Press Enter to send your message.

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user_k30bc9

1 Message

I am having the exact same issue, 2 technicians have been to the house to fix the problem - both said 'We cannot fix it if we cannot see the problem'. XFinity - please leave a response here as to next actions. I am also having the issue with not being able to contact a live agent, just a bot - same prompts, same responses and no resolution. My bill is now over $225, for this service?

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Reply

1 month ago

0

XfinityLinda

Official Employee

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1.8K Messages

@user_k30bc9 Thank you for connecting with us about your billing and service concerns. We're happy to assist. Please find the best board to author your question or concern, and post your question publicly. This will open a ticket in our system for us to assist. We look forward to your post.

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