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user_vg1uu1
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Thursday, January 2nd, 2025 5:24 PM

Internet and TV is not working at all

Since yesterday internet connection and TV is not suddenly working at all, thought I don’t know why. I tried to restart rooter but no change. I found the rooter is flushing yellow light now. How can I settle it?

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2 days ago

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XfinityGabriel

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2 days ago

 

user_vg1uu1,Oh no! I am so sorry to learn about the interruptions to the internet and video services. I can understand the inconvenience that this has caused you as a custmer myself. Thanks for reaching out. You've come to the right place. We are a team of experts who are dedicated to resolving service concerns such as this over social media. We are happy to assist! To get started, 

If you were to run an internet health test via the Xfinity app, like in this link here, what results does it pull for you?

 

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