Internet and TV full or partial outages - max outage discounts??

Is it really possible to hit a maximum number of credits when service is still out or inconsistent? Customers should receive proportional credits for days of unreliable internet and tv service over the last month and a half - which impacted the ability to work from home - and the almost impossible task of trying to connect with customer service for help during outages. 

Since January 13th I experienced full internet and tv outages or inconsistent, unreliable service on more than 15 days. I work from home and had to take time off, then find somewhere to work where my service was reliable so I wouldn't get into trouble. I requested outage related discounts and received a few dollars each time, totaling about 10-15% of my total bill, nowhere reflective of the percent of the month that my service was impacted - when I had to leave home and incur extra cost to work somewhere with reliable service - with little to no communication about why the issues were happening or how soon things would be resolved. I went online today to request credit for days I hadn't previously and apparently have hit the max number of discounts allowed. seriously? Why am I unable to receive credit for continued outages? My neighbor has TMobile and had consistent service throughout the last month, even during all the storms and power outages, and for much cheaper. I'm so frustrated by this entire experience, expecially for how expensive it is to continue to have service with Xfinity. 

I also consistently get less than half of posted speeds and have been trying to downgrade service today but the system keeps kicking me out. seems intentional.