Internet and cable

Hi there @user_pwbcph! Let's check out what is going on with the service and the address in the system. Please send us a Direct Message: 

Make sure you are signed in here in the Xfinity Forum. Click "Sign In" if necessary

• Click the "Direct Message" icon (square chat icon in the upper right corner of your screen next to the bell icon)
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" line
• Type your message in the text area near the bottom of the window
• Press Enter to send it