U

Visitor

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9 Messages

Wednesday, July 10th, 2024 5:20 PM

Internet/ all of my devices are hacked

As of today July 10, 2024

Several complaints has been issued pictures and supped evidence 

All of my Bluetooth devices has been hacked

Xfinity has done nothing

High volumes of radio frequency surfacing in and around my home making it uncomfortable 

when are you going to address this issue

My ring camera audio sounds like running water. I hope someone hear my prayers one day. I will not give up. I’ve sent photos in of my evidence. 
There is no way this is livable. I purchased my home 7 years ago. Xfinity stand up to your policy and procedure I’m hacked 

please help!!!!!!!

Official Employee

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1.1K Messages

12 days ago

 

user_2b3efb Thank you for taking the time to reach out about your concerns. May I ask what has been going on specifically with your connection that suggests you may have experienced this? 
 
We have an excellent dedicated team for this type of concerns, it is our Customer Security Assurance Team (CSA) You may contact them directly, these are the business hours as well: 
 
  • Business Hours: 8:00am - 12:00am EST, 7 days a week
  • Contact: 1-888-565-4329

Or online at https://internetsecurity.xfinity.com/help/report-abuse 

(edit: fixed CSA link)

(edited)

Expert

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104.8K Messages

12 days ago

The concern is not "Community Center" help related. Topic moved here to the proper help section, and for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance. 

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