Hello, @user_wyczz8 thank you for reaching out over Xfinity Forums. You've contacted the right place for support, and glad to see our wonderful Forum expert @EG was able to move your post and bring this to my attention. I can definitely assist with getting an account change ownership ticket opened for this request, the account holder and you would then be contacted to upload some documents by the team that processes these requests from reviewing previous tickets I've opened for similar requests.
Checking the process, I'm only seeing a bereavement option for change of ownership online: https://www.xfinity.com/support/articles/account-ownership-change, please let me know if you're still needing assistance with the change of ownership request.
EG
Expert
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121.4K Messages
2 hours ago
Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
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XfinityJustinC
Official Employee
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2.6K Messages
1 hour ago
Hello, @user_wyczz8 thank you for reaching out over Xfinity Forums. You've contacted the right place for support, and glad to see our wonderful Forum expert @EG was able to move your post and bring this to my attention. I can definitely assist with getting an account change ownership ticket opened for this request, the account holder and you would then be contacted to upload some documents by the team that processes these requests from reviewing previous tickets I've opened for similar requests.
Checking the process, I'm only seeing a bereavement option for change of ownership online: https://www.xfinity.com/support/articles/account-ownership-change, please let me know if you're still needing assistance with the change of ownership request.
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