Visitor
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1 Message
Internet Access Problem
Hello, I’ll start with that I live in an apartment complex with a business plan that has many apartments. My wifi is the only one in the complex doing this and has happened one time before about a month ago. My wifi shows up on my phone via wireless, but when I try to connect to it, it just continuously loads and will never connect to it. Similar problem with Ethernet. When I try to log onto anything with an Ethernet it just won’t connect. For example, my PS5 says took to long to obtain IP. Also I’ve been on support calls the last 3 days trying to figure this out and have gotten multiple answers. They support staff is also unable to set my account up with a meeting with a Tech. This is how the problem was resolved last time. I’m not sure what to do, I can’t get a tech out here, none of the support staff can help me and my apartment tells me to go to xfinity. Does anyone have any advice or have had this problem?
EG
Expert
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121.4K Messages
2 hours ago
Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
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XfinityRoberto
Official Employee
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2.5K Messages
1 hour ago
Hi there and welcome to Comcast. Thank you so much for reaching out to us regarding your Internet service. i am sorry to hear you are having a bad connection.Lets take a look at this for you.
Please send us a direct chat message with your full name and complete service address to “Xfinity Support”. To do so, click on the chat icon located at the top right of this forums page.
Here's the detailed steps to direct message us:
Let me know if you have any questions.
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EG
Expert
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121.4K Messages
58 minutes ago
@user_8ai7ny @XfinityRoberto
Please circle back here and post any possible solutions for the issue here in these open public forums so that all readers here may benefit from the exchange / info. This is in keeping with the spirit for which these public help forums were originally intended. Thank you.
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