1 Message
Internet access hold
Is there a limited number of times per year that I can put my internet on hold
I come and go several times a year and would like to keep my internet based security cameras and thermostat online. I am referring to the seasonal internet access hold
Thanks
EG
Expert
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110K Messages
1 year ago
Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
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XfinitySara
Official Employee
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1.7K Messages
1 year ago
Great question, @user_bni28n! According to our eligibility policy for the Seasonal Convenience Plan, customers are eligible if they:
- Have been a customer for at least 30 days
- Have a current account/balance
- Haven't enrolled in the Seasonal Convenience Plan twice within 12 months (more than once if residing in the Northeast division)
- Will be away from their service for 60 - 270 days
- Have a bill-to address to provide or be enrolled in paperless billing
- Are aware all services are put into seasonal hold
- Aren't on the Affordable Connectivity Program (ACP)
Note: customers who only have Limited Basic, Choice TV, or Instant TV cannot enroll in the Seasonal Convenience Plan.
There are a few division-specific notes, but I believe this answers your question. Please let me know if this helps and if you have any other questions! Our Digital Care Team is here to help however we can :)
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