Interner

Thanks for posting on our Community Forums for assistance, user_sa23g6. I'm sorry to hear your internet service is not working. This is not the experience we would like you to have, and we're here to help! To confirm, what troubleshooting steps have you tried so far? Did you try rebooting the modem manually or through the Xfinity App? Did you check the coaxial connection on both ends to make sure it's tight and there's no damage to it?