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crazeeafguy
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10/12/2026 2:59 PM

Intermittent TV Dropouts – In-Home Tech Confirmed Degraded Signal at Tap (Line Maintenance Needed)

Hello,
I am experiencing frequent, severe signal drops affecting my TV service multiple times every single day. This issue has been going on for a few months. Have already replaced the cable box and had an in-home technician come out to our home.
A standard Xfinity in-home technician recently came out to troubleshoot. After testing the lines, the technician explicitly stated that the issue is not inside my home, nor is it a problem with my drop line. The signal arriving directly to the outside tap is already heavily degraded.
Because this is an outside plant / infrastructure issue on the mainline, the in-home tech was unable to fix it and noted it required a line crew. However, the daily dropouts are continuing unabated.
I need an escalation specialist to:
  1. Look up my account notes from the recent technician visit.
  2. Verify if an outside-plant (OSP) maintenance ticket was successfully submitted.
  3. Escalate this to the local area line maintenance supervisor so a bucket truck crew can service the neighborhood node or pedestal equipment.
Thank you for your assistance in getting this infrastructure issue resolved.

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user_3965bm

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2 hours ago

I am also having intermittent tv drop outs as of yesterday 10/11/2026

[Edited: "Personal Information"]

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XfinityBrianH

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user_3965bm  Please send our team a direct message with your full name and address. To do so, click on the chat icon located at the top right of this forum's page.
 
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2 hours ago

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XfinityThomasD

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1 hour ago

crazeeafguy Thanks for submitting a post. How long ago was the technician appointment? I ask because it can take time to refer and schedule work with maintenance teams, and we normally provide a 2-week window to have the work completed. We can help look into the account and reach out to our local teams to see what needs to be done. Send our team a direct message with your full name and address.

To do so, click on the chat icon located at the top right of this forum's page.

Here are the detailed steps to direct message us:

  • Click "Sign In" if necessary
  • Click the "Direct Message” icon (upper right corner of this page)
  • Click the "Start new conversation" (pencil and paper) icon
  • Type "Xfinity Support" in the "to" line and select "Xfinity Support" from the drop-down list
  • Type your message in the text area near the bottom of the window
• Press Enter to send your message

How to: Direct messaging within the forum

 

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