Visitor
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3 Messages
Intermittent servicce
I am experiencing intermittent service with both my tv and internet. We had a tech out a few weeks ago who said we were getting a poor signal at the tap. He said he would put in for a replacement of the tap, but nothing has happened and our service has deteriorated since then. I sent him a text but have heard nothing back from him. We are getting "not connected to the internet" messages and our DVR does not show all the programs that we have recorded. I am afraid that until the issue with the tap is resolved that we will not get decent service. Please help.
XfinityBenjaminM
Official Employee
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2.1K Messages
1 year ago
@user_eebf46 Hello! Thank you for reaching out to us here on our Community Forum. We can certainly take a look and see what we can do for you. Can you please send us a Direct Message with your full name and address? Here are instructions on how to send us a DM in case you need them:
Click "Sign In" if necessary
• Click the "Direct Message" icon (upper right corner of this page)
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list
• Type your message in the text area near the bottom of the window
• Press Enter to send your message
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user_l9uwse
1 Message
11 months ago
This service sucks. I called yesterday and didn’t get a call back.
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