Intermittent outages

user_wz37o8 Hello and thank you for reaching out via our Xfinity Community Forums. I can definitely understand your frustration. Three weeks is a long time to deal with a connection that's working one minute and dropping the next. For the most up-to-date information, we see the same status and updates that are available in your Xfinity account. I'd recommend signing in to https://www.xfinity.com/myaccount and enabling text or email notifications. That way, you'll automatically receive updates as soon as new information is available.