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user_wz37o8
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2 Messages

Saturday, July 4th, 2026 2:16 PM

Intermittent outages

Our internet has been on and off for more than three weeks!!! Especially during working hours. WHEN is this going to be resolved?

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20 hours ago

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XfinityChristy

Official Employee

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2.9K Messages

1 day ago

 

user_wz37o8 Hello and thank you for reaching out via our Xfinity Community Forums. I can definitely understand your frustration. Three weeks is a long time to deal with a connection that's working one minute and dropping the next. For the most up-to-date information, we see the same status and updates that are available in your Xfinity account. I'd recommend signing in to https://www.xfinity.com/myaccount and enabling text or email notifications. That way, you'll automatically receive updates as soon as new information is available.
 
I know waiting for answers isn't easy, especially when it impacts your day-to-day routine. We appreciate your patience while our teams work to get things fully resolved. 💙
 

 

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user_wz37o8

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If I don’t have Internet, I can’t log in to my account!!! Getting a notification that Internet is down or back up and running, doesn’t resolve the underlying issue!!!

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1 day ago

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XfinityChristy

Official Employee

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2.9K Messages

I hear you, and I completely understand why you're frustrated. After dealing with connection issues for this long, I know you're looking for answers and a reliable service, not just updates. While we don't have access to information beyond what's posted on the account, I'd be happy to review your account history, recent activity, and any notes that may have been added by our teams to see if there's additional context we can provide.

 

When you have a moment, please send us a Direct Message with your full name and service address. We'll take a closer look and do our best to help.

To do so, click on the chat icon located at the top right of this forum's page.

Here are the detailed steps to direct message us:

• Click "Sign In" if necessary

• Click the "Direct Message” icon (upper right corner of this page)

• Click the "Start new conversation" (pencil and paper) icon

• Type "Xfinity Support" in the "to" line and select "Xfinity Support" from the drop-down list

• Type your message in the text area near the bottom of the window

• Press Enter to send your message

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24 hours ago

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EG

Expert

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119K Messages

20 hours ago

The concern is not "Home Security Devices And Equipment" help related........... Topic moved here to the proper help section, and for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance. 

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