1 Message
Intermittent outage for 3 days
I've had spotty Internet for 3 days now. Connection keeps dropping. Your app says there no outage at my address, but when I call, they say there is an outage they're aware of, and then I keep getting texts that say service is restored, but then connection drops again. This is really, really bad way to do business.
XfinityJohnG
Official Employee
•
1.6K Messages
3 months ago
Thank you for reaching out to us here @user_qv7f4c. I will be happy to look into any service issue from here for you. Could you send me a direct message with the full name and complete address for your service?
To send a direct message [private message]:
Click the "Direct Message" icon or https://forums.xfinity.com/direct-messaging
Click the "New message" (pencil and paper) icon
The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there.
- As you are typing a drop-down list appears. Select "Xfinity Support" from that list.
- An "Xfinity Support" graphic replaces the "To:" line.
Type your message in the text area near the bottom of the window
Press Enter to send it
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