Visitor
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3 Messages
Intermittent Interruption
Same issue started 12/24/25 here. Finally went down for 3 hours, said line damage. Still same issue as of now, going out intermittently for a few seconds/minutes. Shows stuck in loops or restarting. Cust service just wanted to restart box, which we did. No help as usual...



XfinitySara
Official Employee
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2.2K Messages
20 hours ago
Hello, @user_c7pkdm. Thank you for leaving a comment on another user's post regarding your similar service concerns. I'm sorry to hear about the trouble you're having, and I'd love to see what I can do to help! The best way for you to track real time updates is by using the Xfinity App, and by visiting our Status Center. Here, you may also sign up for text notifications of any updates as well, just keep in mind that the interruption can be intermittent until service is fully restored in your area. We're working hard to get things up and running for you as quickly as we can, I assure you!
At Comcast, we're dedicated to providing exceptional service, and our technicians are the heart of that mission. They're highly skilled problem-solvers who go the extra mile to diagnose and resolve issues quickly and efficiently. We equip them with the latest tools and training, but their dedication and genuine care for our customers truly set them apart. It's their hard work that keeps our customers up and running, and it's a privilege to work alongside such a talented team! I hope this helps, and that your service is back ASAP. Thanks again!
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