Intermittent internet

So they finally call me back to get me to representative and they put me on hold again  waiting over 6 min now starting my timers on my phone… finally got someone he wants me to pay so they can troubleshoot.   This totally wrong. He said he would restore the service and we are now 30 min in and he is now backtracking again saying he needs a payment. 

Do now I am listening to dead air Joe told me I had a credit that takes care of the part due amount a nd said just make the payment to show it is being made so I did and now he is gone the call is still connected but no one is there and the services are still not restored…. This is crazy still have not heard from a manager..  now been over 28 hours I will keep you updated 

Got word today that the credit that was promised to me was denied. Again they want me to pay… and claim no responsibility for failure of their service.  I have now asked for a phone call from executive customer care I still have not received this. Xfinity Shawn has reached out but wants me to jump thru hoops to talk to some one well guess what I have a phone just call me and let’s get this settled. The email today states my credit has been denied but does not give any way of speaking with anyone or talking.   Just DENIED.  I have been Xfinity customer for over 20 years and this is how they treat me!!!! I really believe this is absolutely horrible customer service.  I am asking that I get a phone call ASAP. 

I have at this point STILL not received a call from a manager. Like I asked… and now the techs that gave me thier numbers have stopped responding to me.   What a wonderful way to say [Edited: "Language"]. 

This is absolutely NOT an acceptable answer.   I am not spending hours on the phone trying to get thru to people who don’t [Edited: "Language"] about customer service they only care about getting paid!!!!!

@user_e57a61 - Our Digital Care Team is great to work with here because not only do you not need to be on the phone, but you are welcome to come and go as you please for your convenience (we'll always simply pick back up wherever we last left off, whenever it suits you best). And since this now concerns some billing issues, we will need to take this into a private chat in order to discuss your particular account and billing details. Please consider sending us a direct message for further assistance.

To send a direct message:

• Ensure you are first signed in, then you will see a chat box icon at the top right of your page. Click that or follow this link here: https://forums.xfinity.com/direct-messaging
• From there, click the 'New Message' icon. In the 'To' field, type 'Xfinity Support'.
• Type your message in the text area that appears at the bottom of the window and hit enter to send. An official employee, such as myself or whoever is first available, will respond.

To expedite your request, we ask that you please include your name and the service address alongside a detailed summary of your request/question. Thank you!

@XfinityShawn​  i don't feel this is the way to treat people I have been posting on this site for months now.. I still never hear from any one except to say that my credit has been denied.. not talking about it no nothing.. just Denied.

 I want to speak with someone..