Visitor
•
1 Message
Intermittent Internet Outages
Been trying to get in contact with a human being for about a day now because I have a non-flowchart problem.
We had the siding redone a few days ago for my apartment building and I think something messed up the cables outside. Had zero internet issues before they came but after they left the internet has gone down once every hour or so. I've reset it on my end, reset it on xfinity's end and the problems persist. Just trying to get a tech to come out and take a look.
XfinityKei
Official Employee
•
2.3K Messages
2 months ago
@user_39zl7x Thanks for reaching out. Our team can help! Can you please direct message me your first and last name along with your full service address so I can review your connection to resolve this.
Here's the detailed steps to direct message us:
• Click "Sign In" if necessary
• Click the "Direct Message” icon (upper right corner of this page)
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list
• Type your message in the text area near the bottom of the window
• Press Enter to send your message.
0
0
user_ganjvin
Visitor
•
3 Messages
1 month ago
The same thing happened here. Network enhancement work was done in our area and right outside our house on January 28 [Edited: "Personal Information"]. Since then, we’ve had daily connectivity issues. I have to restart my router multiple times during work hours and even after hours.
Right now, I’m posting this using mobile data because the internet connection is still unstable.
On top of that, the chat option never connects me to a human agent. The bot just loops the same useless question—“Internet issues, yes or no?”—which is incredibly frustrating.
(edited)
4